Few days before, I applied for passport re-issue online via https://passportindia.gov.in/ website.
On 17th December 2021, I went to the passport centre at TOLICHOWKI passport centre in Hyderabad. Slot allocated to me was on 3.15 PM.
After reaching the place, the security allowed me to enter at around 3.30 PM into the office.
It has been more than a year since my passport expired.
I was asked to submit one xerox copy of the following documents, along with the originals to verify.
1. Passport - First 2 and Last 2 pages + Page 2-3 of the passport ( effectively 3-4th page )
2. Aadhar card ( for address proof ).
One of my friend was asked to show 10th class ( matriculation or SSC ) certificate (original) at Bangalore passport office. It is better to keep it handy, in case some one asks for it.
It took around 30-40 mins for me to get a token from the counter.
After receiving the token, I was asked to visit section - A.
In section-A, a person took a photograph of mine , followed by signature on 2 papers + all fingers digital impression. After that, I was handed over few docs along with the xerox i gave earlier. Here it hardly took 5 mins. I paid 50 Rs/- here for SMS services which is optional.
With these docs at hand, I was asked to visit section - B.
In section-B, another person verified all the documents ( passport + Aadhar ), along with the originals. 5mins here as well. Now, I was asked to visit section C.
By this it was almost 4.20 PM, there are 3 counters in section -C, and only 1 was occupied, 2 other employees, went for a break and they came back after 30 mins. By 5 PM, I got a call from the counter C1, again the documents were verified, since I had a change in the address, a police verification is required, it will be scheduled in the next few days. The person at the counter punched a hole in my passport book, and I finally left the premises at 5.10 PM.
Hope this helps.....